Regions We Ship To
-United States
-European countries
-Others
Contact us
Email : support@nylavee.com
Shipping Days : 7-14 working days
Order Tips:
1. If you would like to specify certain favorite characters or colors, please leave a message when placing your order. We will pack them according to your message.
2. Video services usually require an additional payment (editing and shooting take up a significant amount of our time). We will offer you an extra 3-5 FREE GIFTS to ensure that you get good value for your money.
3. We will try our best to pack the items according to your preferences. However, sometimes there may be a shortage of certain items, so it might not be possible to include all the specified products. We hope you can understand this.
4. If you have any questions, please feel free to email us and we will respond promptly.
Q&A
Why didn't l receive the automatic email after placing my order?
When registering an account or placing an order please carefuly check and conirm that vouremalladdres is corect has no speling erors and that your mailbox is not full, Also, please check if our email was mistakenly fltered into your spam folder.If you have verifed all of the above and still haven't received the email, please contact us via Contact or Email- support@nylavee.com
When will my package be shipped?
We will ship your package within 5-7 days. Due to international shipping delays, delivery to your address usually takes 10-20 days.
When will my packing video be posted on TikTok?
lf you purchased a packing video, it is usually posted 10-20 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!
How can I track my order?
When your order is shipped, our website will automaticaly send you an email with your tracking number and a link to track yor package.
https://nylavee.com/apps/17TRACK
For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.
Why does my order show as payment failed?
Using the Chrome browser usualy resolves most payment issues. Paying directly with PayPal is also smoother and more convenient fyou choose to pay by credit ordebit card, please note that some card types may not be fully compatible with Paypal our payment processor, which can cause payment failres. Trying a diferent cardoften fixes the problem. Please always protect your personal and fiancial informaion,stay alert against potential fraud, and feel free to contact us anytime ifyou are unsure about anything!





