When registering an account or placing an order please carefuly check and conirm that vouremalladdres is corect has no speling erors and that your mailbox is not full, Also, please check if our email was mistakenly fltered into your spam folder.If you have verifed all of the above and still haven't received the email, please contact us via Contact or Email- support@nylavee.com

We will ship your package within 5-7 days. Due to international shipping delays, delivery to your address usually takes 10-20 days.

lf you purchased a packing video, it is usually posted 10-20 days after your order.
As creating the video takes time, it will be posted after your package has been shipped. Thank you for your understanding and patience!

When your order is shipped, our website will automaticaly send you an email with your tracking number and a link to track yor package.

https://nylavee.com/apps/17TRACK

For your safety, please make sure emails are really from us before clicking any links, and avoid clicking links from unknown sources.

Using the Chrome browser usualy resolves most payment issues. Paying directly with PayPal is also smoother and more convenient fyou choose to pay by credit ordebit card, please note that some card types may not be fully compatible with Paypal our payment processor, which can cause payment failres. Trying a diferent cardoften fixes the problem. Please always protect your personal and fiancial informaion,stay alert against potential fraud, and feel free to contact us anytime ifyou are unsure about anything!